Support

How can we help?

Get support through Discord or email. Browse the FAQ for instant answers — players, server owners, and technical questions are filterable below.

Discord Community

Join our active Discord for real-time support, discussions, and announcements. The team and the community read everything.

Usually within minutes
// CHANNELS
#general-supportGeneral questions and help
#bug-reportsReport launcher issues
#server-ownersServer claiming & promotions
#feature-requestsSuggest new features
#announcementsUpdates and news
Join the Discord

Frequently asked questions.

How do I download and install the launcher?
Is the launcher really free?
How does automatic mod management work?
How do I claim my server?
What's the difference between Standard and Premium promotion slots?
How do volume discounts work?
Can I cancel or reschedule my promotion slots?
How do I create a web-to-launcher link for my server?
Which operating systems are supported?
Where does the launcher store mods?